An established, small but enterprising IT Services & Support company with headquarters situated in North Delta and serving the entire Metro Vancouver Area is looking for a dynamic, friendly and focused individual to fill the position of a Desktop Support Technician.
As a Desktop Support Technician you are first in line when a problem arises with a customer’s desktop computer. In the Desktop Support Technician role you will have to troubleshoot problems either in person or remotely and help restore the customer’s computer to working condition. In addition, you will be responsible for a range of tasks including configuring, testing, and troubleshooting network and wireless issues, setting up user accounts, and formatting and setting up desktop and laptop computers. Other duties will include inventory management, preventative maintenance, hardware diagnostics, documentation, recycling e-waste and other duties as required. For skills and abilities you must demonstrate technical knowledge in the following areas:
Basic understanding of Windows Server operating systems (2008-2016) and technologies (AD, DNS, DHCP, GPOs, etc.)
Basic understanding of virtualization technologies and networking (Hyper-V, VMWare, etc.)
Windows Desktop operating systems (7-10) and accessories (printers, scanners, etc.)
Virus / Malware removal tools and tactics
Backup technologies and/or solutions
Basic understanding of networking topologies and technologies
Basic understanding of cloud computing technologies (Office 365, Azure, AWS, etc.)
Although headquartered in North Delta, much of your time will be on the road visiting multiple customer sites throughout the day. Therefore, a valid BC drivers license and vehicle is a must. Mileage and parking compensation is provided.
We are looking for individuals that are motivated, work well in a team environment and can easily work on their own. Patience with users who are not very savvy with technology is a must. A minimum of one (1) year of demonstrated experience working in a similar position is a bonus along with any customer service experience. Current industry certifications are certainly a plus but not required.
Please submit your resume along with cover letter and salary expectations.
We thank all applicants, but only those selected for interview will be contacted. We ask recruiters to kindly not contact us regarding this job posting.
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