Senior Regional Transit Manager – BC Transit – Victoria, BC

BC Transit is a provincial crown corporation responsible for coordinating the delivery of safe, reliable, cost-efficient and market-focused transit services in BC outside of the Greater Vancouver region. Working in partnership with local governments and private companies, BC Transit staff provides direct services in fleet acquisition and management, contract administration, transit planning, marketing and financial services.

Reporting to the Director of Regional Transit Systems, the Senior Regional Transit Manager (RTM) provides the central management and oversight role between municipalities, operating companies and the various departments of BC Transit to ensure that transit systems operate in an efficient and effective manner. The RTM directs and leads client and project management for an assigned region and identifies and assesses new business opportunities. Travel is a key requirement in this position and varies in significance among different regions.

While BC Transit is located in Victoria, the successful candidate for the position may be based in Victoria or be a home based professional located within the Central Okanagan or potentially other regions which BC Transit serves. BC Transit systems are categorized into five regions including the Southern Interior (Kamloops / Central Okanagan), North, South Coast, Kootenay, and Vancouver Island. An eligibility list may be established for future vacancies with consideration given to a candidate’s geographic location.

Key Accountabilities:

The RTM serves as the main point of contact to local government and transit operating companies and is responsible for developing, managing and maintaining positive and productive relationships with: senior municipal, regional and provincial levels of government; transit operating company executive and management; and other stakeholders as identified.
Supported by a team of subject matter experts, the RTM is responsible for the effective two way communications with local government partners (including staff and elected officials) and operating companies by coordinating the timely flow of operating agreements and budget information; aligning and delivering upon the expectations of local transit service and capital plans; and communicating corporate policies.
Supported by a team of subject matter experts, the RTM is accountable for monitoring and communicating the overall performance of transit systems in their region, identifying local transit needs and business opportunities, aligning strategies with local government partners, and project managing the appropriate resources to be engaged to achieve established goals.
Ensures services provided by operating companies reflect BC Transit’s corporate values, deliver on contractual obligations, and meets the needs of our customers by leading operation reviews and customer experience evaluations.
Performs all necessary contract administration with contracted transit operating companies including the accurate and timely distribution of operating agreements including service specifications, budget and payment information. Monitors billings for budget adherence for their assigned region with a total annual contract value range of $15-$20 million. Leads the negotiations on operator contracts and renewals and participates in the contract bidding process for systems under their management.
Responsible for the ongoing oversight of, and response to, customer feedback to ensure the positive perception of transit and identify potential issues and improvements to service delivery.
Participates on committees, working groups and other related forums to address stakeholder relations priorities and issues including acting as a senior advisor or chairing committees, managing issues in public forums, sharing information with the public and assessing trends. Provides expert advice for developing regional transit policies and procedures, including establishing best practices, professional development opportunities and procedures.
Contributes as a member of the Department management team in identifying and taking action on program-related risks and opportunities; alerting Director to critical issues including anticipated reputational risks to BC Transit, its leadership, and local government partners.

Education and Experience:

To succeed in this role, you have a degree in Political Science, Communication, Business, or a related discipline and 7+ years of diverse business and/or government experience where you advanced programs and initiatives through your superior relationships and client management skills. With strong business acumen and a thorough understanding of local government, you are known for your creative thinking and integrity. You will utilize your strong negotiation and communication skills to effectively build relationships of trust and accountability with partners in government agencies, operating companies, and other industry bodies. A demonstrated knowledge of public transit operations, particularly of key cost drivers, will be a strong asset. If you want to make a difference in building one of Canada’s best public transit programs, this is your opportunity.

Technical Requirements:

Ability to establish and maintain effective relationships in a cross-cultural setting, to forge relationships and build alliances, and to identify strategic outreach opportunities and devise plans to capitalize on them.
Excellent leadership and project management skills to meet the expectations of local transit partners which will rely heavily upon a diverse team of subject matter experts within BC Transit business units.
Demonstrated decision-making skills for resolving program-related issues using your ability to think strategically and tactically including strong analytical skills to identify and assess the impacts of risks and opportunities in an integrated, multi-disciplinary environment.
Ability to address conflict proactively and confront adversarial situations skillfully with a focus on positive outcomes.
Comfortable with financial budgets and reports with an ability to analyze, and speak to, key performance indicators
Interpersonal skills including exceptional listening, oral and written communications. Strong presentation and public speaking skills with prior experience presenting to formal boards and/or committees being preferred.
Well-developed written communication skills to respond to customer and partner enquiries as well as the ability to write and deliver persuasive reports and presentations
Strong negotiation and communication skills that effectively build relationships with key contacts in government agencies and other industry bodies.
Strong time management and organizational skills that produce positive outcomes in a complex and demanding work environment with an ability to work independently and be self-motivated.

Additional Information:

Testing and assessments may be included as part of the recruitment process
This position requires the completion of a clear Criminal Record Check and/or Vulnerable Sector Search

BC Transit Offers:

Competitive compensation
Extensive group benefits (medical, dental, extended health, life insurance) and pension program
On-site fitness centre, health and wellness programs, and an employee and family assistance counseling program

Please reply with an accompanying resume and covering letter quoting competition number 2015-027 by May 24th to:

BC Transit, Human Resources Department
520 Gorge Road East
Victoria, BC V8W 2P3
E-mail: Careers@bctransit.com

BC TRANSIT IS COMMITTED TO THE PRINCIPLES OF EMPLOYMENT EQUITY

Candidates must be legally eligible to work in Canada.
While BC Transit values all applications we receive; only those candidates short-listed for further consideration will be contacted.

Location: Victoria, BC
Profession(s): Transit
Date Posted: Friday, May 8, 2015 at 11:01:47 AM (PST)
Posting Expires: Sunday, May 24, 2015 at 4:30:00 PM (PST)

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