Reports to: Supporter Services Manager
Position: Full-time temporary 8 month contract
Deadline for applications: July 8, 2015
Founded in 1971, Greenpeace is a dynamic global organization that campaigns to address the most important environmental issues through the utilization of non-violent bold action, public engagement, cutting-edge research and creative communications to protect the Earth. Greenpeace is a registered non-profit funded by individuals, largely monthly donors. In order to ensure its independence, donations are not accepted from corporations or governments. Due to Greenpeace’s advocacy work for the environment it is not a registered charity and does not issue tax receipts to supporters.
Greenpeace Canada is seeking a Supporter Services Associate to provide outstanding customer service to Greenpeace Supporters. This role is the primary liaison for all contact with Greenpeace Supporters with the objective of increasing their level of engagement within the organization.
MAJOR RESPONSIBILITIES
Maintain a daily liaison with French- and English-speaking Greenpeace supporters, who are primarily monthly donors. Answer 1-800 donor and public calls.
Efficiently and promptly handle a range of enquiries, responses, complaints, provide general information, explain procedures and resolve problems from supporters and the general public. Respond to calls, letters and e-mails. Take new supporters. Follow up on moved donors and problematic donations.
Make Welcome calls to new donors to get them engaged in the organization and answer any queries they might have about Greenpeace campaigns or donations.
Maintain the supporter database and ensure donations are confirmed and allotted appropriately. Respond to social media requests from online activists or from the public in general.
Perform office reception functions.
Assist Fundraising & Engagement team members in execution of work as deemed necessary.
Perform other duties as assigned.
Required skills and experience:
Highly tuned customer service skills partnered with active listening and communications skills
Proven administrative, organizational, and time management skills
Keen attention to detail
The ability to correspond and communicate fluently in both English and French
Proven aptitude for technology and database use
Previous experience entering and retrieving banking information within databases
The proven ability to function within a team setting, facilitate the resolution of conflicts or complaints, and manage sometimes stressful situations.
Experience working in diverse environments or proven ability to appreciate diversity in all its forms
The ability to multitask in a fast-paced and sometimes interruptive environment.
Commitment to a culture of excellence and innovation by actively sharing knowledge and striving for continuous improvement
Familiarity with Greenpeace goals, issues, and fundraising programs.
A commitment to constant learning and retention of information in order to generally address inquiries from supporters.
You will work with colleagues in the Toronto office while engaging and interacting with Greenpeace supporters across Canada.
Candidates should understand and support Greenpeace campaign tactics, including the use of peaceful civil disobedience.
To apply please send your resume and cover letter in one file to:
crecruit@greenpeace.org
Greenpeace Canada embraces equity and diversity and is committed to a workplace that is enriched by the people, needs and desires of Canada’s diverse community. We thank all applicants, but only those invited for interviews will be contacted.