Patron Services Representative – Vancouver Opera

Company Description
Vancouver Opera (VO) is the second largest opera company in Canada. VO strives to be the destination performing arts organization that entertains, stimulates and enriches British Columbians, driven by programming that redefines ‘opera’ and revolutionizes its accessibility and community value.

For 2016-17, we proudly present a landmark season and the first-ever Vancouver Opera Festival. In keeping with a progressive vision of producing innovative, ground-breaking and internationally lauded operas for more than 50 years, the 2016-2017 Season will be another step forward in bringing opera to audiences in new and exciting ways.

Position Summary
In this role, you will be a part of a dynamic and well-respected telemarketing and telesales team that connects directly with Vancouver Opera’s patron base to sell annual subscriptions and performance tickets, and to solicit charitable donations.

You combine passion for the performing arts and an aptitude for excellent customer service. A savvy communicator, you strive to establish and maintain rewarding relationships with all opera patrons.

Vancouver Opera is an exciting environment where the Patron Services Caller can develop targeted skills in sales, marketing and communications!

Specific duties include:
Making and receiving telephone calls in order to complete sales of season subscriptions, single tickets, lottery tickets, event tickets and other products, and to solicit donations, all as assigned by the Patron Services Team Leader;
Keeping notes and other documents organized and accessible, under direction from the Team Leader;
Communicating with Ticket Centre staff, as required;
Maintaining the highest standards of customer service and adhering to best practices in sales calling.

Specific Skills:
Knowledge and skill in using best sales calling practices for telemarketing and telefunding, and in applying exemplary standards of customer service and courtesy;
Proficiency with basic computer programs including Microsoft WORD, Excel, and proprietary lead-management programs such as Alchemy .

Qualifications
Experience in the arts, sales or fundraising; previous arts marketing experience an asset.
Experience in a B2C context and a proven capacity for excellent customer-relations.
Working knowledge of contemporary marketing and communications practice and strategies;
Excellent computer skills with a high proficiency in Microsoft Office applications; knowledge of Arts marketing software and/or Tessitura an asset.
Part-time evenings (weekdays); occasional afternoons.

Remuneration:
Hourly rate – commensurate with experience and qualifications
Complimentary tickets to VO performances, and other incentives

TO APPLY:
If you see yourself in the description, we’d love to hear from you.

Please send a personalised cover letter and an up-to-date résumé to

Arianna Andrews, Manager of Marketing & Sales
aandrews[at]vancouveropera.ca

Deadline for applications: September 14 – or until the position is filled.
Only shortlisted applicants will be contacted.

Position start date: Sept. 26

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