We are currently seeking an Accounts Supervisor to join our growing team.
Completed post-secondary education or equivalent experience;
2 years of proven experience in customer account or administration management;
EXCELLENT written and verbal communications skills in English is a MUST!
Strong working knowledge of Sales Force CRM system, as well as Efs / Tcheck systems.
Knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook and Access);
Strong presentation, negotiation, and problem-solving skills;
Organized, detail-oriented with excellent follow-up and priority management skills;
Ability to supervise a team of account specialists with a client-oriented approach;
Excellent interpersonal, leadership and training skills;
Strong knowledge of Web and SM management as well as computer systems;
Duties and Responsibilities:
Supervise our growing team of customer service representatives and account specialists;
Prepare weekly work schedules and assign duties as per the company policy;
Conduct random QA checks and ensure everyone follows the company service standards;
Evaluate the performance of the team and provide additional training as needed;
Establish working procedures as it relates to servicing and developing client accounts;
Prepare weekly reports on the progress of the department and resolve outstanding issues;
Respond to client inquiries and timely address all concerns to their satisfaction;
Keep stock of office supplies and place orders when necessary;
Ensure that all computer systems are up and running and supervise its maintenance;
Review and update the website content as well as maintain company SM presence;
Ability to perform the same duties as employees supervised;
Job Vacancies: 1
Terms of Employment: Permanent, Full-Time
Work Hours: 35 Hours/Week, with occasional overtime
Wages: $25.00/Hour, and overtime rate of $37.50 paid after 44 Hours per week
Start Date: As Soon As Possible
Language Requirements: English
To keep our employees as safe as possible, we provide face masks, gloves and face shields. Masks are mandatory in the office and we have hand sanitizing stations.
Please send your resume to: firstname.lastname@example.org