Call Centre Representative – North York – Brainhunter

Hope you are doing great!!I am part of the global recruiting team for Brainhunter.

Title :- Customer Service/Call Centre Representative

Consumer Road ,North York , Ontario

Duration : – 12 Months

Job Description:
Bilingual (English & French) resources and very good communication skills.
Requires an understanding of inter-related work processes to be able to adapt to differing assignments.
Provides routine information to coordinate the assignments and work procedures of others.
Professional manner, tact, diplomacy and discretion in dealing with associates and colleagues including senior management.
Draws on a number of known options to solve problems and to develop improvements.
Adaptable to set and prioritize work with varying exceptions.
Able to work with diverse personalities and styles.
Communicates with clarity, verbally and in one on one or group situations, or over the telephone.
Communicates well in writing by composing clear documents; facility with editing and/or proof-reading is required Computer skills to produce reports, documents and presentations.
Knowledge of customer service procedures in a retail call center environment.

Primary Responsibilities:
Responds to customer calls and emails to provide first level customer service for store and customers, resolves issues in a prompt and efficient manner and escalates issues as required.
Logs of calls and emails into the appropriate tracking systems and escalate issues to the appropriate person or department, as necessary, to ensure accurate and timely logging of response actions. Identifies recurring issues to determine and document possible solutions and assist with the prompt resolution of issues.
Attends team huddles to receive current updates on issues, concerns and promotions.
Attends one-on-one meetings to track current progress and identify areas for improvement. Liaises with internal departments to ensure call and email issues are resolved and ensure service level agreements are maintained.
Maintains a high level of knowledge regarding the reward program, current marketing programs, Distribution Centre issues, and other Customer Service initiatives to provide accurate responses to concerns or issues. Ability to work rotating shifts, including weekends and statutory holidays

Education & Job Knowledge:
Minimum High School Graduation diploma or equivalent level of education.

Day time=Rotational shift (8am-5pm or 9am-6pm or 11pm-8am) {must show up when needed}
5days (9hrs shift)
Feasible Location (time travel Max 1hr to work)
Enthusiastic and Passion Driven Towards Customer Service.

TO APPLY:
If you are interested, Please email your resume as soon as possible in MS Word format to savitha.chinnappa@brainhunter.com or call me at “647-849-1407 ” to discuss more about position.

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