E-Commerce Customer Service and Warehouse Support – Fairware – Vancouver, BC

Online Store Order Management:
Manage all store inboxes
Schedule pick and pack of all orders, ensuring client expectations are met
Respond to all inquiries in a timely and professional manner
Forward special inquiries to appropriate Account Manager
Manage package returns and exchanges, following client specific procedures
Coordinate sample returns with suppliers
Manage inventory of left-over kits/merchandise
Submit inventory re-orders in our cloud-based order management system

Warehouse responsibilities:
Participate in inventory counts
Pick and pack orders
Receive and count incoming inventory and other product orders
Prepare Shipping labels
Participate in team meetings and assisting with special projects as needed.

What skills and experience you’ll bring:
You comfortable working in a fast paced, entrepreneurial environment with deadlines.
You’re comfortable identifying and solving problems
You love seeing a job completed, on time, without a hitch
You are a master of multi-tasking and taking initiative.
You are detail oriented, self-confident, and very, very organized.
You have great interpersonal skills both in person and on the phone.
You are fluent in English
You are interested in social responsibility, environmental sustainability, and sustainable products.
You are comfortable working in Word, Excel, Outlook and cloud based programs.
You have at least 2 years related experience
Experience with Shopify and/or similar online platforms and asset

How to Apply:
Please send us a one page letter outlining your relevant experience and why you want to work for Fairware – attach it to a resume that captures your related experience and email it to jobs(at)fairware.com, jobs@fairware.com with the words E-Commerce CSR & Warehouse Support in the subject line. We look forward to hearing from you and would appreciate it if all questions are sent via email.
Salary range $39,000K– $42,000K annual salary with benefits after 3 months.