Energy Coach and Client Services Representative – City Green

This is an entry-level position with extensive training and opportunities for growth and job advancement. This position will assist with various tasks to support City Green’s home and business services and programs, including but not limited to:
Providing energy coaching and support for homeowners, businesses, builders and other stakeholders contacting the CleanBC BetterHomes Energy Coach Service program, which is administered by City Green
Providing primary client services phone and email support for programs
Researching and developing energy efficiency outreach and engagement materials
Supporting City Green’s technical support, program coordination, and communications staff as needed
Assisting with multiple tasks, including data entry, filing, and other administrative tasks as needed

Qualifications (Skills, Experience, Personality)
Personal and professional fit with City Green’s vision and mission
Being flexible and motivated is a requirement
Ability to work in a dynamic and fast paced team environment
Ability to work independently from home as/if required
Good listening skills and a high tolerance for interruptions and multi-tasking
Willingness to spend a large percentage of working time on the phone or email providing outstanding client services and energy coaching
Ability to be self-directed, think-on-your-feet, teach yourself how to complete tasks and address challenges and issues as they arise
Ability and interest to learn building science and the nuances of energy efficiency rebate and incentive program terms and conditions. Ability to explain complex details to consumers and industry in straight forward language
Strong critical thinking and problem solving skills
Excellent communication skills (oral, written, and telephone). Strong writing skills are an asset
Accuracy and attention to detail
Client services and/or office experience is an asset
Knowledge of and/or experience with energy efficiency, building construction, and/or building science is an asset
Experience with MS office suite
Strong MS excel skills strongly encouraged
A good sense of humour is appreciated
Fluency in a second language is a strong asset (but not a requirement)
Diploma/degree in relevant field or combination of relevant experience an asset
Interest in advancing building energy and GHG reduction solutions a requirement. A passion for this is an asset
Interest in growing a career in home and building energy efficiency is a strong asset

Other Information
Start Date: As soon as the right candidate is available
Hours: Monday to Friday 9am to 5pm
Part-time or Full-time is an option
Compensation: $18/hour starting compensation
Location: Downtown Victoria office, close to public transit and indoor and outdoor bike lock-up
Training: Job training provided
Probation period: 3 months; comprehensive benefits program available after 3 months
Work Environment: City Green offers a casual and flexible (but fast paced) work environment and an opportunity to help shape and grow a dynamic energy/GHG reduction focused social enterprise

Qualified candidates can submit cover letter and resume (in one attachment) via email to prior to September 1, 2020. Early applications are encouraged. While we truly appreciate all applications, only those selected for an interview will be contacted.No phone calls or walk-in applications, please.