IT Systems Support Specialist – Zinck Computer Group – Dartmouth

Zinck Computer Group has been providing the Atlantic Canada region with a wide range of software and IT services since 1986. We specialize in ERP, CRM and general IT related projects. Our certified professionals have backgrounds and specializations in various industries, business software, accounting, network technologies, and custom development. Our mission is to service our clients in a way that improves the way they do business and their bottom line.

We are located in Dartmouth, Nova Scotia.

Position Summary

We are looking for an experienced IT person to work within our highly skilled consulting team delivering enterprise solutions to our small to mid-sized business clients.

You will be responsible for providing technical services, setup and support in mostly Microsoft based environments. You will also be responsible for fulfilling services based on our managed services contracts.  This opportunity requires someone with a professional demeanor and consultative approach along with a strong technical background.

Scope

Provide phone, remote, and on-site technical support to end-users regarding hardware, software, peripherals, and network infrastructure.
Install and configure laptops, desktops, servers, networks, printers and other end user devices.
Work closely with team members to resolve client issues and requests.
Proactively build the client relationship with each and every onsite or remote client engagement
Build and maintain an in depth knowledge of our services and offerings.

Desired Skills and Experience

Degree or College Diploma in a computer related discipline from a recognized post-secondary institution
At least five years of experience in a technical support or IT consulting role
Microsoft Certified Professional designation(s) (MCSA and/or MCSE) are required
Cisco certification is an asset
Demonstrated experience configuring, installing, upgrading, and resolving problems with Windows Desktop and Server operating systems, applications and hardware
Knowledge of IT infrastructure in the small-medium business space including network permissions, security, and peripheral equipment such as printers and mobile devices
Experience in the following areas are an asset:
Windows Server 2008/2008R2/2012
Microsoft Exchange 2007/2010/2013
Office 365, MS Azure
Microsoft SharePoint, Remote Desktop Services
Hyper-V Virtualization
Advanced knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPN)
Strong problem solving and communication skills
Excellent English skills, both written and verbal
Outstanding customer service skills and rapport
A valid driver’s license is required
Will require own vehicle for travel to/from client site

Zinck Computer Group offers a competitive salary and benefits plan along with company paid product certifications and training. You will experience a large portfolio of world class software and systems, interesting clients, and a friendly and dynamic workplace.

To apply for this position in confidence, please contact us at careers@zcg.com.

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