Technical Support Engineer – High Tech Genesis

Must-have:
Excellent analytical skills; is able to analyze a situation, apply problem solving techniques and suggest improvements;
Outstanding organizational skills; able to prioritize problems as they arise;
Finesse to deal with complex issues in a timely manner, and provide suggestions and improvements to customers along the way;
Superb oral and written communication skills are a must;
Ability to provide technical leadership and training to other team members, where and if required;
Hands-on experience to monitor and track issues to ensure accurate resolution;
Knowledge to recreate and develop long-term solutions to re-occurring issues;
Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions;
Strong experience with network routing and switching;
Good understanding of Security, LAN/WAN topologies and technologies;
Solid understanding of L2-L7 protocols, and Unix/Linux Operating Systems;
Proficiency in Enterprise network security setups and requirements;
Comprehensive knowledge of OSI Model, TCP/IP, Network Security basics, Routing, Switching;
Outstanding analytical skills; is able to analyze a situation, apply problem solving techniques and suggest improvements;
Capability to deal with complex issues in a timely manner, and provide suggestions and improvements to customers along the way;
Familiar with Interior gateway protocols: OSPF, IS-IS, RIP, IGRP; and
At ease with Exterior gateway protocols: BGP, EGP

Nice to have:
Bachelor’s degree in Computer Science/Information Sciences/ Electronic & Communications Engineering or equivalent work experience
Cisco Certified Network Professional (CCNP) is strongly desired
Note 1: You MUST be legally entitled to work in Canada (i.e. possess Canadian Citizenship, Permanent Residency or Valid Work Permit)
Note 2: High Tech Genesis Inc. is an Equal Opportunity Employer.
Note 3: Accommodations are available upon request for all aspects of the hiring process.

TO APPLY:
Please forward a MS Word version of your resume to: job.mu6e3@hightechgenesiscareers.recruitee.com

 

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