EnviroCentre is an Ottawa-based, non-profit organization which helps individuals, families and organizations reduce their impact on the environment. We have an immediate opening for a client support specialist to provide a high level of customer service to EnviroCentre clients at all times while striving to achieve business targets through superior communications skills.
Overview of the Position
The Administrative Assistant is responsible for tasks ranging from administration, customer service, bookkeeping support, data collection and entry, research, and supporting program delivery. Integrity, vision, professionalism and passion are key components of this position.
Provides client support services for EnviroCentre Programs including system navigation support
Responds and fields all incoming inquiries across a variety of programs (email and phone)
Assists with administrative tasks related to a variety of programs including file management and bookkeeping
Assists with program reporting requirements
Compiles and enters data related to a variety of programs
Provides assistance to the Operations Manager
Participates in internal EnviroCentre committees and activities which support broader organizational objectives
Works in accordance with applicable health and safety legislation, policies and procedures
Other duties as required
2 – 5 years’ experience in Customer Service required
Post-secondary education in a related field OR equivalent professional experience
Strong verbal and written communication skills
Excellent time management and organizational skills
Experience with Microsoft Office and Teams is mandatory
Experience with QuickBooks is a strong asset
Experience with CRM and Database Management is a strong asset
Bilingual (French/English) required
A general understanding of sustainability and environmental issues
Customer service focus
Attention to detail
Works well under high pressure
Ability to work independently and be self-directed and motivated
Strong verbal, written and interpersonal communication skills
Manual dexterity required to use telephone, desktop computer and peripherals
Interacts with employees, management and the public at large
Sitting for long periods of time
Extended use of a computer
Working from Home
EnviroCentre is a virtual workplace and will provide all necessary technology and IT support to employees who work from home.
EnviroCentre is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, provincial, or municipal laws.
EnviroCentre is committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity, please advise us in a timely fashion of any accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.
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