Case Management Supervisor – Canadian Red Cross – Ottawa, ON

YOUR KEY RESPONSIBILITIES:
Direct supervision, coordination, and providing of constructive feedback and informal recognition to Case Workers, Virtual Operations, Safety and Wellbeing and other focal leads at the site.
Lead the site team, providing direction and coordination for the ongoing management of activities and address issues as they arise.
Inform and continually assess human and material resource requirements to support Case Management within the Operation.
Contribute towards planning and monitoring to support Case Management within the Operation.
Support Case Workers to provide appropriate and timely assistance, based on Red Cross Disaster Management Standards, tools and processes as indicated by Provincial/National direction;
Provide assistance and/or referrals to beneficiaries with outstanding issues that cannot be fully addressed by Case Workers as within the Supervisor’s designated level of authority;
Facilitate and mentor personnel in providing practical care and support to affected beneficiaries and personnel in all interactions;
Consolidate and report on emerging trends related to individual wellbeing and community capacity to inform programming;
Complete and maintain reports as per CRC standards using applicable systems and tools
Provides program/service delivery evaluation, recommendations and change implementation and prepares reports as required
Participate in disaster planning, preparation and response, as required.
Participate in any applicable training, orientations or exercises as required.
Integrates volunteer resources within the scope of responsibilities, as required.
Employees and Volunteers at every level are responsible for safe work practices and to adhere to practices outlined in their applicable provincial Occupational Health and Safety Act.
Support other Red Cross initiatives, as needed, to provide for a coordinated team effort to meeting the needs of the most vulnerable in the community.

YOUR QUALIFICATIONS:
A college diploma in a related field and 2-4 years experience in case work or community engagement, or a combination
Knowledge, experience or an established network in Social Service, Social Work, Counseling, Teaching or allied health professions an asset
Strong leadership skills with ability to coach and direct, and motivate a highly-productive team
Previous experience in emergency management an asset
Knowledge and experience in customer service
Well-developed listening, assessment and problem-solving skills
Effective communication skills, verbal and non-verbal cues, active listening, clearly able explain self and confirm understanding from client
Excellent organizational skills, attention to detail, and multi-tasking skills
Strong verbal and written communication skills in English are essential
Ability to perform data entry at a high level of accuracy and speed in a Client Management data base, Excel and other applications
Ability to handle highly confidential and sensitive matters and information
Ability to deal with ambiguity, work in difficult and stressful conditions

YOUR WORKING CONDITIONS:
The majority of the work is performed in an environment which is mostly clean and comfortable. Mobile (remote, home or office) worker arrangements will consider the tools, resources and environment required to be effective and productive
Ability to work non-traditional hours is required, including working weekends and evenings occasionally may be required

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