Key Responsibilities
Develop, coordinate, support, and assist in all aspects of the Health & Wellness Programs within a defined geographic area.
Coordinate, implement and evaluate the delivery of Community Health and Wellness Department within the community served.
Developing implementation plans for program delivery
Evaluating service delivery and present findings and recommendations for improvement
Assisting in creating service/initiative goals and objective
Recruiting, training, coordinating and evaluating staff/volunteers
Assessing client needs and fees based on eligibility to access the program according to established policies and procedures, referring non-eligible persons to alternative services
Following up on client complaints, incidents/accidents are reported within appropriate timelines and adhering to the National complaint process
Completing program administration and provide statistical reports as required
Liaises with other community agencies/organizations regarding related services/initiatives to foster mutual understanding, coordination and partnerships.
Develops and maintains a positive relationship with related organizations and community partners/stakeholders
Attends inter-agency and community meetings
Recognizes and develops strategic partnerships to enhance programs/services
Acts as a spokesperson for services/initiatives to funders and community stakeholders
Develops a relationship with and act as a spokesperson for media, as designated
Based on the planning process, play an active role in researching, identifying, developing and implementing new or re-aligned services/initiatives
Liaising with community to determine vulnerability and gaps in services
Researching community threats
Assisting with program development to meet service gaps
Maintains excellent customer services and quality management in service delivery
Assists with development and implementation of a program plan to ensure success in meeting National Strategic and Zone Operational targets
Seeks opportunities to expand current program delivery
Seeks opportunities to increase market with fee-for-service programs
Plays an active role in researching, identifying, developing and implementing new or re-aligned services/initiatives
Assists with the management and protection of Society assets.
Provides on-site support to management of physical assets (premises, vehicles, security).
Provides on-site management support of financial assets and activities (petty cash, cash receipting).
Assists with preparing and monitoring program specific budgets, completes program statistical reports, assists with grand submissions, fee-for-service initiatives, and assists with preparing progress reports.
Assists with the preparation and submission of program/services budgets
Assists with review and analysis of budget variances
Collects and records program statistics
Assists with the preparation of various progress and evaluative reports
Assists with preparation and presentation of grant submissions
Assists with marketing and growth of fee-for-service initiatives
Integrates volunteer resources within the job’s scope of responsibility.
Follows all policies and procedures as required to maintain a healthy and safe working environment.
Supports peers and Management as required.
Performs other duties as required.
Qualifications:
The minimum qualifications for this position are one to three year’s community college diploma preferably within the Gerontology or Social Services field as well as between two to five years job related experience or an equivalent combination of education and experience. Good communication/presentation skills, leadership abilities, and experience working with volunteers. Ability to travel throughout the City of Greater Sudbury and must have own reliable transportation. Sound knowledge of various computer programs such as MS Word, Excel, and PowerPoint. Experience with CIMS, RAI CHA assessments or other data management software is an asset.
Required skills and traits:
Integrity and approachability
Organizational skills and the ability to understand detailed information
Interpersonal skills to form effective working relationships with people at all levels
A proven track record for “making a difference”.
Excellent verbal and written communication skills in French and English as bilingualism is a requirement
Ability to work non-traditional hours and travel is required
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