Direct and guide overall assigned recovery operation;
Assess, launch and/or manage CRC domestic recovery operations;
Model, lead, support and provide guidance to the case management supervisors in maintaining strong and positive relationships with external stakeholders, ensuring high quality of client services;
Manage CRC volunteers and staff supporting the operation;
Ensure a strong team dynamic, with relevant personnel wellness, coordination, and safety measures implemented and followed;
Coordinate with internal and external stakeholders;
Manage emergency response assets including funds and equipment.
Experience of acting in a senior representational role;
Language – must be able to read, write and deliver services as appropriate to the operation in English or French. Additional languages considered an asset.
Leadership skills – Prioritization of responsibilities, give clear instructions and delegate, make informed decisions, able to problem solve, provide coaching and feedback to volunteers, support team environment
Project Management Skills – developing project charters, planning, scheduling, supply management, risk assessment, budgeting, change management, and project control
Conflict Resolution Skills – active listening, mediation/negotiation, develop solutions and options with a win/win approach, appropriate assertiveness toward problem, managing emotions
Communication skills – media interviews, clear, concise, confident, ability to influence others
Budgeting skills – forecast, build budget, monitor, analyze variances
Coordination skills – Champion collaborative opportunities, flow of information, strategic thinker, facilitation/ mediation, meshing work plans/prioritizing
Ability to work well within a team – share information, respectful, approachable, build strong relationships within team
Remains calm during a crisis – Don’t allow emotions to get in the way, don’t take things personal, stay positive, respond decisively and take accountability
Your Education and Experience:
Completion of a University Degree in Disaster Management, Emergency Management, Social Services or community Development and/or an equivalent experience;
Minimum 4-6 years experience in a management position;
Experience in client facing work that includes direct case management;
Experience with the Red Cross and one relief or recovery operation a strong asset;
Demonstrated experience in building and maintaining internal and external relationships;
Experience working for non-government organizations in disaster management in Canada is preferred
Your Assets to the Role:
Ability to harmonize interactions and activities between and among Red Cross and external partners;
Ability to identify and analyze the needs of the affected communities and the gaps in existing capacity to respond;
Strong people management skills (ability to mentor, motivate, support and lead teams);
Problem solving abilities. Capable of decision making and directing others in conditions of uncertainty;
Fluent in English (written and oral). Additional indigenous languages a strong asset;
Ability to deliver under tight timelines in ambiguous and challenging environments;
Strong communication and analytical skills;
Strong computer skills (word, excel, power point).
Ability to learn quickly and adapt priorities as required;
Knowledge of Canadian Emergency Management Coordination mechanisms, plans, and processes;
Knowledge of Red Cross, Red Crescent Movement tools and systems;
Knowledge and understanding of minimum standards in humanitarian response and industry best practices.
The majority of the work is performed in an environment which is mostly clean and comfortable. Mobile (remote, home or office) worker arrangements will consider the tools, resources and environment required to be effective and productive
Ability to work non-traditional hours is required, including working weekends and evenings occasionally may be required.
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