Who You Are:
You are passionate about the environment and the positive impact we can make through managing waste transparently and responsibly
You are confident working in the boardroom with our clients, and in the recycling room with front line staff
You are committed to helping our customers meet and exceed their waste reduction goals
You are able to identify challenges and hurdles that impede better diversion rates for our clients
You are capable of engaging with our clients through training sessions, lunch-and-learns & webinars, writing & presenting reports, engaging with existing and/or potential customers
You enjoy networking and building relationships
You have the creative ability to understand opportunities and business practices
Main Duties:
Adding to our existing team, this position revolves around working in partnership with RA’s key corporate clients to deliver excellence in full-site waste management services, best practices training and engagement for effective recycling programs on the ground.
This will include:
Providing top-notch customer service to designated clients, including day to day requests and excellent communication, both on and off site
Performing regular site visits
Working closely with RA’s operations and logistics team, as well as RA’s subcontractors at sites
Meeting regularly with clients to evaluate services and look for improvements in their waste & recycling programs
Tailoring waste & recycling programs to meet our customers’ needs and goals
Training customers on new procedures and waste management equipment
There is also a sales component to this position which entails:
Executing sales on customer referrals, warm leads, and incoming inquiries as assigned.
Looking for opportunities to increase sales/revenue from existing client base
Occasionally attending locally-based networking and events to help showcase Recycling Alternative’s initiatives, services and values
Our Working Environment
We are a team of 50+ people across our three companies, including office and admin staff, drivers and warehouse staff, scientists and researchers, engineers and fabricators/welders – all passionate about waste reduction and committed to sustainability in action. Our three operations are located in close proximity to each other in the False Creek Flats less than 1 km for downtown Vancouver. We are part of a growing community of circular business working together to foster innovation in Vancouver’s green economy and inclusive jobs. We believe diversity and inclusion are our greatest strengths.
This position requires that you visit customer sites outside of the office. Sometimes you are hands-on in recycling, and sometimes you are analysing and presenting reports. You will be part of a small team of account managers, sustainability associate and customer service representative.
Qualifications:
Experience in account management, ideally with B2B customer service and sales
Post-secondary education or equivalent
Excellent communication and presentation skills (written and verbal)
Comfortable working with companies of all sizes and their key staff members
Familiarity with recycling industry and emerging green technologies an asset
Knowledge of customer management tools and systems an asset
Passion for sustainability and best environmental practices
Driver’s licence is required
Terms of Employment: Permanent, Full Time, Weekdays. Occasional evening/weekend availability may be required.
Benefits:
Extended Medical/Dental after 6 months of full-time employment, sustainable transportation allowance (bicycle or public transit) and cell phone allowance following 3 months probation
Remuneration: $55,000 + based on experience and qualifications
Apply:
Interested candidates must submit a cover letter along with their resume, to:
office@recyclingalternative.com