Duties & Responsibilities:
Customer relations & communications
Monitoring the wholesale e-mail account
Conducting intake of new wholesale clients
Responding to inquiries/order requests
Invoicing clients and following up with overdue payments
Coordinating wholesale orders for delivery, pickup, or shipping
Updating the wholesale client list on ChocoSol’s website
Updating the wholesale catalogue in consultation with General Manager
Creating and sending out seasonal newsletters in consultation with General Manager
Team management
Providing strong leadership through example and initiative
Hiring, training, supervising, and scheduling staff
Delegating order fulfillment
Supporting the sales team with back-end support
Providing ongoing feedback and conducting performance reviews for staff
Continuous and active communication with other operations and departments within ChocoSol to ensure cohesive operations
Actively seek opportunities to improve and streamline operations of the wholesale program
Inventory management
Monitor inventory levels of ChocoSol product and necessary supplies
Re-order supply inventory as needed
Sales
Attending weekly sales meeting
Sales development
Prospecting and closing sales on new wholesale clients
Skills & Qualifications
At least 2 years of wholesale experience
Managerial/supervisory experience, including conflict resolution and problem-solving
Strong organization skills, time management, and attention to detail
Ability to prioritize tasks in a busy retail environment to get the job done
Inventory management experience
Must have an inherent desire to constantly improve systems
Adaptability: must use a flexible approach to best match the environment, situation, or person. Can adapt quickly and to frequent changes, delays, or unexpected events.
Professionalism: upholds organizational values and works with integrity and ethically in all situations, always treats others with respect and consideration. Accepts responsibility, reacts well under pressure, follows through on commitments.
Active Communication: clearly expresses ideas, information, and concerns both verbally and in written format in both positive and negative situations. Actively listens, gives verbal and nonverbal cues of interest, asks questions for clarification, and paraphrases to ensure understanding.
A passion for ecology, sustainability, and supporting local food systems
This job description reflects management’s assignment of essential functions; it does not prescribe or restrict other tasks that may be assigned. This job description is subject to change at any time.
Additional Assets:
Experience with QuickBooks, QuickBooks Online, and/or Dear Inventory Management
Experience with Google Suite (Drive, Mail, Docs, and Sheets)
Fluency in Spanish and/or French
Food Handling certificate
Drivers license
How to apply:
Send cover letter and resume in PDF format to hiring@chocosoltraders.com by Monday, 29th July 2019.